1
- Children Policy: Do children receive discounted rates?
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Yes. We always have a special discount for children: Discount of 50% for children from 5 to 10 years old, free of charge for children under 5 years old all services (except Gala Dinner 20% off for children from 5 to 10 years old). Free for 02 children under 10 years old who stay with their parents.
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2
- Connecting room: What is the connecting room?
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. Connecting room is the family room which 2 separate rooms connected by a door. Our hotel has 02 city view and 02 sea view connecting door rooms.
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3
- Reservation for someone else: How do I make a reservation for someone ?
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Yes. Completing a reservation for someone is very simple.In the form of reservation : please fill in his or her name instead of your name. Use your individual information to receive the reservation form (credit car, email etc...).
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4
- Room categories: What are the different room categories in Angella hotel ?
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Angella hotel has three different bedroom categories, and all types of them, we also have sea view and city view of your choice: Superior, Deluxe and Luxury.
1. Double Room: A double room is designed to accommodate for two people only, the room contains one Queen bed.
2. Twin Room: A Twin room is also designed to accommodate for two people only, the room contains two single beds.
3. Triple Room: A Triple room is designed to accommodate for three people only. The room will contain either: One Queen bed and one single bed.
4. King Room: A King room is designed to accommodate for two people only .The room contains one King bed.
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5
- Cancellation policy: What is your cancellation policy for your hotel?
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All confirmed booking whether cancelled, Amended, Postponed, Delayed or similar will be treated under the cancellation policy:
1/ Individuals: under 10 rooms.
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Peak & High seasons |
Low Season |
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No charge if cancellation is made 14 days prior arrival date |
No charge if cancellation is made 07 days prior to arrival date |
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50% charge if cancellation is made from 7 to 14 days prior arrival date |
50% charge if cancellation is made from 3 to 7 days prior to arrival date |
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Full charge if cancellation is made less than 7 days prior arrival date |
Full charge if cancellation is made less than 03 days prior arrival date |
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No-show: full charge on all rooms and services reserved |
2/ Group:
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Peak & High seasons |
Low seasons |
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No charge if cancellation is made 45 days prior arrival date |
No charge if cancellation is made 30 days prior to arrival date |
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50% charge if cancellation is made from 30 to 45 days prior arrival date |
50% charge if cancellation is made from 14 to 30 days prior arrival date |
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75% charge if cancellation is made from 14 to 30 days prior arrival date |
75% charge if cancellation is made from to 14 days prior to arrival date |
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Full charge if cancellation is made less than 14 days prior arrival date |
Full charge if cancellation is made less than 07days prior arrival date |
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No-show: full charge on all rooms and services reserved |
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6
- Time of confirmation: How long does it take a confirmation?
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You will get a confirmation within 24 hours as from you sign in our reservation form except for special cases (during fair periods, high season, or special events...).
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7
- Share a room with a Lady: I am a foreigner/Vietnamese Man, Can I stay together with a Vietnamese Lady?
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I’m sorry.This is not allowed, Vietnamese Law requires Marriage Cetificate if a man stay overnight with a Vietnamese lady.
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8
- Vegetarian food: When I stay at Angella hotel, Can I have vegetarian food?
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Yes, of course, our restaurant always satisfy your request as well as. Please fill in all your preference on the special request part of the reservation form.
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